Your Privacy Matters to regol33. This Privacy Policy ("Policy") describes how regol33 ("regol33", "we", "us", "our") collects and processes personal data from players and visitors who use the regol33 website at regol33.org ("Platform"). By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy.
1.Introduction
regol33 is committed to protecting the privacy and security of the personal data of everyone who uses the Platform. This Policy is intended to give you a clear understanding of what personal information regol33 collects, the purposes for which it is processed, how it is stored and secured, and the rights you have in relation to your personal data.
This Policy applies to all visitors to regol33.org, all registered Account holders, and any person who contacts regol33 through any channel, including live chat, email, or any communication facility provided through the Platform.
For the purposes of applicable data protection legislation, regol33 is the data controller in respect of personal data collected through the Platform. We process personal data in accordance with our obligations under applicable international data protection standards and, where applicable, Malaysian personal data protection legislation.
2.Data We Collect
regol33 collects personal data in the following categories:
2.1 Registration and Identity Data
- Full legal name;
- Date of birth;
- Residential address (including city, state, postcode, and country);
- Email address;
- Mobile phone number;
- Username and encrypted account password;
- Identity verification documents (e.g., MyKad, passport) submitted for KYC purposes.
2.2 Financial Data
- Deposit and withdrawal transaction records;
- Payment method details (e.g., eWallet account identifiers such as Touch 'n Go or Boost, bank account numbers, FPX transaction references);
- Account balance and transaction history;
- Source of funds documentation provided at regol33's request.
2.3 Gaming and Behavioural Data
- Betting and wagering history across all game types;
- Session data including login timestamps, session duration, and game activity;
- Responsible gaming tool usage (deposit limits set, self-exclusion status, session reminder preferences).
2.4 Technical Data
- IP address and approximate geographic location derived from IP;
- Device type, operating system, and browser type;
- Browser cookies and session tokens (see Section 8);
- Platform access logs.
2.5 Communications Data
- Content of communications between you and regol33 via live chat, email, or any in-Platform messaging tool;
- Customer support ticket records and resolution notes.
3.How We Use Your Data
| Purpose | Data Used |
|---|---|
| Account registration and identity verification | Registration & Identity Data, KYC documents |
| Processing deposits and withdrawals | Financial Data, Identity Data |
| Providing gaming services and platform functionality | Gaming Data, Technical Data |
| Anti-money laundering and fraud prevention | Financial Data, Identity Data, Technical Data |
| Responsible gaming monitoring and tool administration | Gaming Data, Registration Data |
| Customer support and complaint resolution | Communications Data, Account Data |
| Platform security and abuse prevention | Technical Data, Gaming Data |
| Sending account notifications and service updates | Registration Data (email, phone) |
| Sending promotional communications (where opted in) | Registration Data (email, phone) |
| Legal and regulatory compliance | All categories as required |
regol33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
4.Legal Basis for Processing
regol33 processes personal data on the following legal bases:
- Contract performance: Processing necessary to register your Account, provide gaming services, and process financial transactions as requested by you.
- Legal obligation: Processing required to comply with anti-money laundering regulations, tax reporting obligations, and directions from regulatory or law enforcement authorities.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where your explicit opt-in consent has been obtained. You may withdraw consent at any time.
5.Data Sharing
5.1 regol33 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes.
5.2 regol33 may share your personal data with the following categories of recipients, strictly as necessary:
- Payment processors: Financial institutions and eWallet operators (including FPX, DuitNow, Touch 'n Go, Boost, and Malaysian banking partners) to process deposits and withdrawals;
- Identity verification providers: KYC and AML compliance service providers who assist in verifying player identity documents;
- Gaming technology providers: Game studios and platform technology providers who supply games and software integrated into the regol33 Platform, subject to data processing agreements;
- Regulatory and law enforcement authorities: Where required by Applicable Law or court order;
- Professional advisers: Lawyers, accountants, and auditors where necessary for legal or compliance purposes.
5.3 All third-party processors engaged by regol33 are bound by contractual data processing obligations that restrict their use of your personal data to the purposes specified by regol33.
6.Data Retention
regol33 retains personal data for as long as is necessary for the purposes set out in this Policy, and in accordance with applicable legal and regulatory retention requirements. The following general retention periods apply:
- Active Account data: Retained for the lifetime of the Account and for a period of five (5) years following permanent Account closure;
- Financial transaction records: Retained for a minimum of seven (7) years to satisfy AML and financial record-keeping obligations;
- KYC documentation: Retained for a minimum of five (5) years following Account closure or the completion of the relevant transaction;
- Communications records: Retained for two (2) years from the date of communication unless required longer for dispute resolution;
- Technical logs: Retained for twelve (12) months for security and fraud detection purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with regol33's data disposal procedures.
7.Security Measures
regol33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and regol33's servers;
- Encryption of sensitive data at rest, including account credentials and identity documents;
- One-way hashed and salted storage of account passwords – regol33 personnel cannot retrieve your plaintext password;
- PCI-DSS compliant payment processing via contracted third-party payment processors;
- Role-based access controls that limit internal access to personal data on a strict need-to-know basis;
- Regular penetration testing and security audits of the Platform;
- Two-factor authentication available to all Account holders.
Despite these measures, no internet transmission or electronic storage system is entirely secure. If you suspect that your regol33 Account has been compromised, contact regol33 support immediately at [email protected].
8.Cookies
regol33 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse Platform usage. The following categories of cookies are used:
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled without rendering the Platform unusable.
- Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations set within your regol33 Account.
- Performance and analytics cookies: Collect anonymised data about how visitors use the Platform to help regol33 improve its services. No personally identifiable information is collected through these cookies.
- Marketing cookies: Used only where you have provided explicit consent, to deliver relevant promotional content related to regol33. These are not shared with third-party advertisers.
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect Platform functionality.
9.Your Rights
Subject to applicable data protection legislation, you have the following rights in relation to personal data held by regol33:
- Right of access: Request a copy of the personal data regol33 holds about you;
- Right of rectification: Request correction of any inaccurate or incomplete personal data;
- Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
- Right to restriction: Request that regol33 restricts the processing of your data in certain circumstances;
- Right to data portability: Request that personal data you provided to regol33 be returned to you in a structured, machine-readable format;
- Right to object: Object to the processing of your personal data where regol33 relies on legitimate interests as the legal basis;
- Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, contact the regol33 Data Protection team at [email protected]. regol33 will respond to verified requests within 30 calendar days.
10.Children's Privacy
The regol33 Platform is strictly prohibited for use by persons under 21 years of age. regol33 does not knowingly collect personal data from individuals under 21. If regol33 becomes aware that personal data has been collected from an underage individual, the associated Account will be closed immediately and all personal data relating to that Account will be deleted without undue delay.
If you believe that regol33 may have inadvertently collected data from a person under 21, please contact regol33 support at [email protected] immediately.
11.International Data Transfers
In providing the Platform, regol33 may transfer personal data to service providers and partners located outside of Malaysia. Where such transfers occur, regol33 takes appropriate steps to ensure that an adequate level of data protection is maintained, including the use of contractual data processing agreements that impose obligations equivalent to those applicable in Malaysia.
By registering an Account on regol33, you acknowledge and consent to the transfer of your personal data to servers and processors located in other jurisdictions for the purposes described in this Policy.
12.Third-Party Services
The regol33 Platform integrates third-party services, including payment gateways, game providers, and KYC verification tools. Where you interact with these services through the Platform, the relevant third party's own privacy practices will apply to data processed directly by them. regol33 is not responsible for the privacy practices of third-party service providers beyond the contractual obligations imposed by our data processing agreements with them.
regol33 does not embed third-party social media tracking pixels or advertising network tracking technologies on the Platform.
13.Policy Updates
regol33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the structure of the Platform. The date of the most recent revision is shown at the top of this page.
Where material changes are made to this Policy, regol33 will notify registered Account holders by email or through an in-Platform notification prior to the changes taking effect. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how regol33 protects your personal data.
14.Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by regol33, please contact our support team through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 via the regol33 Platform
- Response Time: Within 30 calendar days for data rights requests; within 24 hours for general privacy enquiries
For information on responsible gaming tools and support, please visit the Responsible Gaming page.